Relief for Overworked, Underutilized IT Staff

When $8 out of every $10 of IT budget goes to routine, day to day operations, it’s easy to understand why many businesses view IT as a support service, and not an innovation engine. DSW allows you to decrease this ratio so that you can focus on meeting your business needs, letting us do the heaving lifting.

Broad Based Expertise in Monitoring

The DSW engineering staff boasts unparalleled depth, with expertise in security, network, server, operating system and base/applications.

DSW is able to monitor your network non-stop with our B2n Portal Technology, identifying problems before they result in outages. Our B2n team provides day-to-day operational support, while we leverage the time of our high-level specialists across multiple monitoring/management clients, providing maximum expertise at an affordable cost. With their exceptional skill, and 24x7 coverage, DSW offers a combination of expertise and continuity that most organizations can’t provide.

The End to False Alerts

Using our B2n Portal Technology, our team continuously monitors your network, responding immediately to alerts and warning conditions, while making intelligent decisions about the best way to correct emerging issues and avoid downtime.  Utilizing our proprietary technology and problem solving skills we can provides a solution that is superior to offshore solutions at comparable pricing.

When DSW engineers detect a potential problem, first they verify to determine it’s not a false alert. After narrowing the problem to its root cause, they alert your staff via email, pager, or phone to bring the particular problem to your attention, so your staff can resolve it.

When necessary, DSW escalates, and contacts the manufacturer. Our close working direct relationship with leading technology manufacturers speeds resolution and gets your network infrastructure and applications up to speed as fast as possible.

B2n Remote Monitoring Services includes:

• Experts in critical, hard to staff specialties
• Comprehensive performance data
• Sophisticated data analysis that improves uptime
• Scalable monitoring and services
• Fixed monthly fee
• Trend analysis/capacity planning