When there’s trouble on a network, the first call is usually to an equipment vendor. Too often, the vendor’s technician doesn’t respond immediately, leaving you with additional downtime .DSW’s B2n Maintain provides high-value maintenance specialists, and a guaranteed time to respond – the expert, rapid response today’s mission critical networks demand.

You get a locally-based DSW expert who:

• Is trained and certified directly by the manufacturer they are supporting.
• Has access to the powerful B2n Portal to analyze the problem.
• Knows your network, and can therefore effectively assist you.
• Can identify and resolve other problems in your network.
• Provides escalation support from DSW Technical Consulting Organization.
• Provides multi-vendor maintenance contracts.

If the problem can’t be fixed by phone, DSW can dispatch an engineer to your site.You can also take advantage of DSW’s on-site professional services – configurations; code upgrades patches as well as hardware replacement. All handled by qualified, experienced and certified engineers. Whatever it takes to minimize downtime and get your network up again.